At Roadloom, we understand that feedback can come from various sources, and managing it effectively is crucial for delivering a better customer experience. That’s why we centralize feedback from multiple channels into one easy-to-access location.
Roadloom integrates with popular customer support and communication tools like Intercom and Zendesk, among others. Here’s how it works:
This feedback is consolidated into a centralized platform, making it effortless to analyze trends, identify pain points, and prioritize customer needs.
Why Feedback Channels Matter
Gathering feedback from multiple channels helps you understand your customers' needs, frustrations, and desires more comprehensively.
Centralized feedback ensures no issue goes unnoticed, leading to faster resolutions and happier customers.
With all feedback in one place, you can easily identify the most critical areas for improvement and align them with your business goals.
By acting on feedback, you demonstrate to customers that their opinions matter, fostering loyalty and trust.
1. Intercom
With Roadloom, feedback from Intercom conversations is automatically pulled into the system, ensuring every customer insight is captured and ready for analysis.
2. Zendesk
Roadloom integrates with Zendesk to consolidate all feedback from support interactions, helping teams address issues efficiently and identify trends that inform product development.
3. Chrome Extension
Whether it’s reviews, forum posts, or feedback forms, the extension allows you to capture and centralize insights from various online sources, making it easier to understand your audience’s sentiments wherever they are.
4. HubSpot
You can even use HubSpot and the Chrome Extension together to fetch feedback seamlessly from both your HubSpot CRM and any website, giving you a broader understanding of customer sentiments and feedback across different touchpoints.
Centralizing feedback from various channels like Intercom, Zendesk, HubSpot, and the Chrome Extension ensures that you never miss an opportunity to improve your products and services.